Zenith Bank Plc, Nigeria’s leading financial institution,
has introduced an automated voice banking service, an Interactive Voice
Response (IVR) solution which enables customers to perform basic banking transactions
by dialling a dedicated phone line through their registered phone numbers and
following the prompts.
By simply dialing +234 (1) 278 7000 from the phone number
linked to their accounts and following the prompts, customers can pay DSTV/GOTV
bills, restrict their accounts or block their cards, request account statement
via email, view the last five transactions, transfer funds, buy airtime, and do
lots more.
Speaking on the launch of the product, the Group Managing
Director / Chief Executive Officer, Mr Ebenezer Onyeagwu said that the “Zenith
automated voice banking service is designed to ensure a truly amazing
experience that will offer convenience for our teeming customers.” The GMD
added that the self-service product offers quick response to customers in
addition to security entrenched by the multilayer authentication mechanism.
He urged the bank’s customers to take advantage of this
unique service particularly at this critical time when the physical interface
with the Bank has been greatly impacted due to social distancing and the
restriction of movement in some states of the federation due to the Coronavirus
(COVID-19) pandemic.
Zenith Bank has clearly distinguished itself in the Nigerian
financial services industry through superior service quality, unique customer
experience and sound financial indices. The bank remains a clear leader in the
digital space with several firsts in the deployment of innovative products,
solutions and alternative channels that ensure convenience, speed and safety of
transactions.
The bank’s commitment to world-class service standards has
led to several product innovations over the last couple of months including the
“Zenith Timeless Account”, which allows Nigerians aged 55 years and above Bank
for free, the “Zenith Save4me”, a high-interest target savings account and
“Dubai Visa Service” on the Zenith Internet Banking Platform, which allows
convenient application and payment for visas to Dubai.
As a testament to its excellent performance, commitment to
best-in-class service and recognition as one of the most innovative financial
institutions in Nigeria, Zenith Bank was ranked as the Best Digital Bank in
Nigeria 2019 by Agusto and Co. The bank was also voted as the Best Commercial
Bank in Nigeria 2019 by the World Finance and emerged as Bank of the Year and
Best Bank in Retail Banking at the 2019 BusinessDay Banks and Other Financial
Institutions (BOFI) Awards.
Most recently, Zenith Bank was recognized as the Most
Valuable Banking Brand in Nigeria, for the third consecutive year, in the
Banker Magazine “Top 500 Banking Brands 2020” and the Bank of the Decade
(People’s Choice) at the ThisDay Awards 2020.
